Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at Info@theyoufirst.com to obtain a Return Merchandise Authorization (RMA) number. After receiving RMA number, place the item securely in its original packing and mail your return to the following address:

You First

Attn: Returns
Order #: __________

RMA #: ___________

Office 2, 3rd Floor, 17-C, "A" Market Commercial Area, Phase II DHA, Karachi, Pakistan.

Cell: +923174077503

 Important: Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-7 Day. We will notify you by email when your return has been processed.

Refund Payment Method: COD Refund Will be made Through JazzCash, EasyPaisa or Bank Transfer, also send the Payment Detail withing parcel or Through email with your Order Number. Other Then COD will be dependent on payment gateway.

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

 If you have any questions concerning our return policy, please contact us at:

Contact